1-Year Warranty.
Backed in-house.
Real verified-buyer reviews — combined from Google, Yelp, Amazon, Back Market, Shopify & Judge.me. Click any rating row to see reviews at that star level.
No third-party claim portals. No outsourced service. If something goes wrong, you call or walk in to our Hollywood store — and if you're out of state, we cover shipping both ways. We fix it, replace it, or refund it.
The promise.
Every Mac comes with a 12-month limited warranty against hardware defects. If something fails under normal use, we will fix it, exchange it, or refund you in full — your call. No claim portals. No outsourced techs. No "send it to the manufacturer." We service it ourselves, in Hollywood — and for any customer in the US, we pay shipping both ways on valid warranty claims.
No fine print. No surprises.
Straight list of what we cover — and what we don't. Same honest voice as the rest of the site.
- Hardware defects — logic board, screen, keyboard, trackpad, ports, fans, speakers
- Battery failure below normal operating threshold
- Component failures under normal use
- Manufacturing defects discovered after purchase
- Parts AND labor — both at no cost to you
- Free nationwide shipping on warranty claims — we cover it both ways
- Accidental damage — drops, spills, cracked screens from impact
- Liquid damage and exposure to water
- Cosmetic wear known at purchase (Grade B/C marks are expected)
- Theft, loss, or damage in transit after delivery
- Damage from tampering or unauthorized repair attempts
- Buyer's remorse — see our 30-day return policy instead
Three steps. Real humans.
No claim forms. No tickets. No automated phone tree.
Us vs. the typical refurbisher.
Common questions.
Is the warranty transferable to a second owner?
What if I'm out of state — do I have to ship the Mac to LA?
My Mac still has AppleCare or AppleCare+ — should I use that or your warranty?
What happens if you can't repair the issue?
Have a warranty question?
A real human in Hollywood will pick up. Call, text, email, or walk in.